Aubrey Hamilton Friesner, FMA, P.Eng
(EIT), PMP (Candidate)
Email: aubreyathome@ yahoo.com Web: www.beigedude.com
CAREER OBJECTIVE
To continue to excel
in an exciting and challenging, progressively responsible position in a
consulting or other business environment as a business developer,
product/project manager or business systems analyst, where proven
decision-making, management, leadership, systems engineering, and creative
abilities will be used.
SPECIAL COMPETENCIES AND SKILLS
·
Proven
international leadership, management, organizational, interpersonal and human
relations skills
·
Exceptional
English language written, verbal and presentation skills
·
Sound
ability to develop and deliver tactical and strategic business and technical
proposals, for both existing client up-sells and cross-sells as well as
prospective clients
·
Expert
knowledge of the interactive new media space including portal technologies,
content management systems, digital marketing/branding, etc.
·
Excellent
problem-solving, research, synthesis, analysis, and business and technical
reporting skills
·
Good
understanding of written and spoken French
·
Recipient
of the Canadian Securities Institute’s Financial Management Advisor (FMA)
designation
WORK EXPERIENCE
7/2005 – Present
xwave Solutions,
DIRECTOR,
DELIVERY MANAGEMENT
·
Review, monitor and mentor all stages of the system
development project life cycle, from proposal
response to solution delivery, to project close-out
·
Ensure consistent project
delivery practices and conduct frequent delivery,
quality and risk management reviews and provide program oversight of
practice client portfolio
·
Guide and/or participate in business development efforts (e.g., effort and pricing estimates,
responses to RFP/RFIs, farming existing client base,
client and prospect presentations)
·
Steer development of internal practice processes, quality of
service delivery, team evaluation development, case summaries, etc.
·
Clients include large public
sector entities such as the Ministry of Health and Long Term Care (MOHLTC);
City of Greater Sudbury, Ministry of Education, Colleges and Training; Smart
Systems for Health Agency (SSHA); Ontario Medical Association e-Services
Division, etc.
8/2004 – Present
Organic,
Inc.,
DIRECTOR,
ENGAGEMENT MANAGEMENT (Account Manager)
·
Provide expert web-based
systems design and development, interactive
marketing, analytics and reporting,
and web strategy consulting services
to Fortune 1000 clients
·
Lead program/project
management and ongoing client
development initiatives for a variety of Organic’s
clients including Benjamin Moore Canada, Acura, Osler,
Hoskin, and Harcourt Lawyers, Sprint Canada,
President’s Choice and BMO Nesbitt Burns.
à Project sizes vary in
scope, budget ($5k - $500k), and team members (10+)
·
Guide and/or participate in business development efforts (e.g., effort and pricing estimates,
responses to RFP/RFIs, farming existing client base,
client and prospect presentations)
·
Steer development of internal practice processes, quality of
service delivery, team evaluation development, case summaries, etc.
·
Provide in-depth Webtrends site performance analysis and reporting with
executive level recommendations for site enhancement and budget allocation
Example of Key Organic Engagement:
Client: President’s Choice / Loblaws
Canada Limited,
Service foci: Systems Definition; Retail Marketing Site;
e-Business
Engagement Length: 8 months full-time PLUS (On-going)
Roles: Engagement Manager
and Senior Business Systems Analyst responsible for overall program management,
design oversight, client communications
Technical Environment: Windows XP and 2000 (Operating Systems),
.NET (Design Paradigm), IIS (Web sever), PostgreSQL
(Database), CVS (Code Management), MS Project (Project Management)
·
Developed
and implemented President’s Choice public marketing site and a robust home grown Content Management
System (CMS) that enables business users to manage the site without IT
resource involvement
·
Managed
$450K+ full SDLC from
scoping and planning, functional specification, information architecture specification,
and creative designs, through development, testing and deployment
·
Created,
negotiated and managed Statements of
Work (SOW) for up sell of $200k
·
Conducted
thorough planning and requirements identification and analysis sessions
with client team and obtained buy-in of executive management team for follow-on
work
1/2004 – 5/2004
Independent
Business Consulting Engagement,
BUSINESS
DEVELOPMENT MANAGER / ANALYST
·
Developed
business cases and high-level business plans for a consortium of
Toronto- and Bangkok-based private investors
·
Considerations
included a boutique restaurant/gallery/entertainment club,
·
Deliverables
included identification and analyses of industry trends, local market
opportunities, barriers to entry, competitive positioning, legal, logistical
and financial considerations, etc.
·
Explored,
established and evaluated Asian business networking and related
opportunities in
9/2002 – 8/2003
Blast
Radius,
PROJECT
STRATEGIST and PROJECT MANAGER
·
Assessed and analyzed
industry trends and market opportunities, and incorporated findings to refine
or create online business models
·
Ensured strategic alignment
of selected business solutions with internal and/or clients’ overall business
visions and objectives
·
Provided
overall project strategic oversight and management, including
client and internal communications, work planning, budget, resource, risk and
quality management, issue tracking and resolution, etc.
·
Internal
work included: business/
proposal development and RFP responses; due diligence reviews;
market and technical research/analysis; data and supporting literature
gathering and synthesis from third party evaluators (e.g., Gomez, Gartner, Meta
Group, IDC, Dunn & Bradstreet), the Internet, and other resources
Example of Key Blast Radius Engagement:
Client:
Service foci: Systems Definition;
Engagement Length: 6 months full-time PLUS (On-going)
·
Managed
$500K CAD planning and
pre-production phases of $2 MM+ CAD project in partnership with
· Created and implemented the Framework for Success e-portal development methodology which guided client and consulting team to effectively address all aspects (e.g., S/W (infrastructure, graphical UI, interaction, content management, etc.), H/W, network, security, legal, key stakeholder buy-in, marketing, project management, etc.) of the SDLC
·
Conducted
planning and requirements identification and analysis workshops with
client team and
obtained buy-in of executive management team
·
Defined,
wrote or co-wrote, and presented project strategy, requirements
identification and design documents including Business, Functional,
and Interaction Design Documents, detailed and executive-level summary documentation
of project and system processes and outcomes; lessons learned
·
Created
a reusability model and pricing tool for the resale of the portal
product to other organizations which allowed
8/2001 – 8/2002
Personal/Travel/Study
Year
·
Travelled
extensively throughout Asia (Japan, Hong Kong, Thailand, Vietnam, Cambodia,
Laos, Myanmar, Malaysia, Singapore, Bali and the Philippines)
·
Completed
independent graduate studies and FMA certification through the Canadian
Securities Institute
·
Participated
extensively in the on-going Burning Man art and music project (2001, 2002),
·
Participated
with several community-based organizations including the Hospital for Sick
Children’s Dragon Boat Team, Festa 2002 charity
concert for the Daily Bread Food Bank, Easter Seals Relay, and the Toronto
Ultimate Club
5/1998 - 7/2001
Deloitte
Consulting,
MANAGEMENT
CONSULTANT / ANALYST (IT Strategy and e-Business
Specialization)
·
Provided
overall project management, including work planning, resource
management, quality management, issue tracking and resolution, status reporting
etc.
·
Provided
systems analysis, design and development including coding on selected
engagements.
·
Demonstrated
effective consulting process by ensuring on-time and on-budget
deliverables and milestones.
·
Wrote:
detailed and executive-level summary documentation of project and system
processes and outcomes; test scripts (unit, system and UAT); user guides;
customization manuals; system technical documentation.
·
Performed
a number of rigorous software/ technology/ vendor evaluations and selections
and provided detailed business case development and/or analysis (written
and presentations).
·
Facilitated
client RFP development (writing, content selection, formatting).
·
Developed
expertise around and implemented iPlanet (a
Sun Microsystems-AOL Alliance) e-Commerce solutions including integrated
LDAP directory and Oracle database services
·
Served
as Deloitte Consulting's liaison to iPlanet and worked collaboratively on several client
pursuits.
·
Internal
work included: due diligence
reviews; market and technical research/analysis; data and supporting literature
gathering and synthesis from third party evaluators (e.g., Gomez, Gartner, Meta
Group, IDC, Dunn & Bradstreet), the Internet, and other resources; proposal
development and RFP responses; awareness promotion of
firm-proprietary technologies and methodologies (e.g., Information Strategy
Framework); installation and configuration of e-business applications in
Toronto solutions centre; organized and participated on several of the firm's
charitable teams and social committees.
Example of Key Deloitte Consulting Client Engagements:
1)
Client:
Royal Bank Financial Group, Business Banking Division,
Service foci: Systems Definition; System/Vendor Evaluation and
Selection; e-Business
Engagement Length: 6 months
·
Assisted
Business Banking division's senior management with the internal sale, visioning
and business case development of an integrated, web-based retail banking
community for small-to-medium sized enterprises; developed presentations and
supporting materials.
·
Co-managed
the vendor selection team of the web-based cash management software/vendor
selection process. Activities included:
detailing pre- and concurrent project planning; RFP development (writing,
content selection, formatting); vendor short-listing; liaison with vendors
reviewed; formulation of strategic vendor evaluation criteria/requirements;
consolidation of business applications and technology infrastructure evaluation
teams' requirements; construction of evaluation documentation and tools;
establishment, administration and execution of vendor evaluation sessions;
aggregation, analysis, and presentation and of evaluation scores (through both
evaluation phases); overall project organization and summary and documentation
of the project's processes and outcomes; maintenance of the project's quality
system requirements.
2)
Client:
Citicorp North
Service foci: e-Business; e-Procurement; Electronic Bill
Presentment and Payment (EBPP)
Engagement Length: 4 months
·
Co-developed
a web-based business-to-business (B2B) electronic procurement solution that
allowed trading partners (e.g., buying and selling companies) to electronically
host catalogues, and communicate purchase orders, invoices (and other
payables), and payment instructions via the Internet.
·
Co-lead
and managed a team of 6 developers with the system's functional and technical
design, development, testing, implementation, and technical documentation.
·
Managed
project by: liasing directly with the Bank’s North and South American
(Brazilian and Argentinean) business owners; obtaining “buy-in” and sign-off
from client management; participating in management meetings; reporting status;
monitoring consulting budget; integrating new team members; work planning;
identifying and documenting dependencies and assumptions; developing, revising
and tracking team progress against Gantt charts; identifying, tracking and
resolving project issues.
·
Wrote
detailed test scripts (unit, system and UAT), user guide, and system technical
documentation.
3)
Client: Bombardier Aerospace,
Montreal (Dorval), Quebec, Canada
Service focus: IT Strategy
Engagement Length: 2.5 months
·
Worked
with senior management to develop Bombardier Aerospace’s 2002-2003 IT Strategy.
·
Consulted
to and guided senior management with: articulation and demonstration of IT
function's value to the corporation; definition and assessment of market and
competition; evaluation of "as-is" functional and technical
architectures; identification of key strategic issues, success factors, and
guiding principles; development of division mission statement, objectives and
strategies.
·
Co-lead
senior management strategic orientation workshop using Option Finder
technology, focus group techniques, and facilitator-led discussions.
·
Provided
professional writing oversight and presentation development expertise.
4)
Client:
Deutsche Bank AG, Institutional Securities Brokerage Function,
Service foci: e-Business; Portal
Development
Engagement Length: 3 months
·
Collaborated
with combined 12-member client/ muliti-firm
consulting team to gather, define and refine requirements for a web-based trade
tracking and exception handling application/portal.
·
Implemented
(including installation, configuration and customization of) iPlanet Portal Server 3.0 to provide web-based
administration, membership, single-sign on, security (authentication and
authorization), session management, personalization, and other services;
Integrated the portal with Tibco's InConcert workflow tool using standard APIs.
·
Installed,
configured and customized an enterprise LDAP Directory Service (using iPlanet Directory Server 4.12) to provide federated
application references and centralized user profile storage and management.
·
Wrote
customizations manual ("run book") and transferred knowledge to
client operations team.
5)
Client: Visa International, San Mateo, California
Service foci: e-Business, Electronic
Bill Presentment and Payment (EBPP)
Engagement Length: 3 weeks
·
Assisted
client's IT architecture division with the development of a business case for
Visa’s entry into consolidated on-line billing and payment services provision.
·
Installed,
configured and customized iPlanet BillerXpert
(Direct Biller, Biller
Service Provider, and Consolidator Editions) for an EBPP proof of concept and
product capabilities demonstration.
·
Prepared
detailed systems overviews to assist management through system evaluation and
selection.
·
Wrote
project letter of arrangement and managed entire client relationship for
engagement.
OTHER SELECTED WORK EXPERIENCE
9/1997 -
5/1998
Senior
Link
TECHNICAL
CONSULTANT (Part-time
position held while in final year of university)
·
Analyzed
and documented the Agency's business processes and supporting technology
requirements; Evaluated, selected, procured, and implemented supporting
hardware and software systems; Ensured the continuance of system utilization
and development by training staff and participating in the hiring process of
support personnel.
·
5/1997
– 9/1997, Deloitte Consulting
·
8/1996
- 12/1996, Bank of Montreal, Treasury, Solutions and Applications Division
·
12/1995
- 5/1996, Benetech
Medical Systems
·
Summer
1994, 1/1995 - 4/1995, Canadian Space Agency
·
9/1993
- 12/1993, Human Resources Development Canada, Data Development & Systems Analysis
Directorate (DDSA), Employment Equity Branch Hull, Quebec, Canada, SOFTWARE
DEVELOPER (C++)
EDUCATION/TRAINING
·
·
Honours
Bachelor of Applied Science (BASc) in Systems Design
Engineering/ Management Sciences Option (1998)
·
Bachelor
of Applied Arts/ Bachelor Of Science (BAA/BScN) (1993)
o
Majors
in health sciences and health care; Graduated with Honours Distinction
·
Canadian Securities Institute correspondence courses:
o
WEALTH
MANAGEMENT TECHNIQUES (WMT)
(2002)
o PROFESSIONAL FINANCIAL PLANNING COURSE (PFPC)